Design Thinking for Museums

Gauging interest in an online Museum Experience Course.

Working on my second book, "How we view the visitor makes a difference to the visitor's experience" What is your favorite book title ?

Design Thinking for Museums, is a process of understanding and solving any challenge for a museum. The process can be applied to any issue, "how do we increase attendance?", "how do we raise more money?", "how do we create better museum programming?".

Museum Customer Experience (Museum CX) is the overall impact of the "touchpoints" between the museum and the customer (visitor or stakeholder).

Museums have many "stakeholders", visitors, employees, donors and volunteers, it is important to provide excellent Museum Customer Experiences (CX) to all stakeholders