Design Thinking for Museums

Thinking of teaching a three-day museum experience course online. If you are interested please leave a comment below. Have taught the same course in person. Each student to create their own museum oriented product, service or experience.

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Hello I have been working on the book Museum Customer Experience. The book is about creating the overall customer experience, the customer experience is everything that touches the customer, in this case I am using customer to also to mean user or visitor. It may be called writers block I …

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Gauging interest in an online Museum Experience Course.

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Working on my second book, "How we view the visitor makes a difference to the visitor's experience" What is your favorite book title ?

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Design Thinking for Museums, is a process of understanding and solving any challenge for a museum. The process can be applied to any issue, "how do we increase attendance?", "how do we raise more money?", "how do we create better museum programming?".

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Museum Customer Experience (Museum CX) is the overall impact of the "touchpoints" between the museum and the customer (visitor or stakeholder).

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Museums have many "stakeholders", visitors, employees, donors and volunteers, it is important to provide excellent Museum Customer Experiences (CX) to all stakeholders

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